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TurboTax is not free to file unless you have a very simple return. If you were charged, then you did not have a return simple enough to be free. There are no refunds for online TurboTax. In the future, use one of the free services at https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see Why am I being charged for TurboTax Free Edition? for more information.
Since you have already paid, please feel free to contact Customer Support so they can assist you. If you inquire about a refund, you will want to use the keywords billing issues when you call so you get to the right person.
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