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Telos
Level 2

Where are the program update logs?

Updating TT Deluxe 2019 and the update change log links are broken. Where can I find the current program updates logs?

6 Replies
DoninGA
Level 15

Where are the program update logs?

Answered your previous message here - https://ttlc.intuit.com/community/college-education/discussion/re-program-updates/01/978958#M22638

 

TurboTax has made the decision not to support Release Notes for tax year 2019.

The More details link in the desktop Updater window will be removed later in 2020.

 

If you would like to make a comment on this TurboTax decision then contact TurboTax support.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Anonymous
Not applicable

Where are the program update logs?

That's completely unacceptable.

 

You've lost me as a customer, and I'll be making some noise about it on social media. Criminal behavior...

429freckles
Level 2

Where are the program update logs?

This is a really, really BAD decision. I feel like I have a right to know what change was made especially when it involves a critical program such as my taxes and federal laws. The change to not post program revisions is sowing distrust in your product. I'm beyond disappointed with TurboTax. Maybe I should contact my Senator, it's that disturbing to me.

Hsporty12d2
New Member

Where are the program update logs?

"TurboTax has made the decision not to support Release Notes for tax year 2019.
The More details link in the desktop Updater window will be removed later in 2020."

 

As a long time user of Turbo Tax and other Intuit products, I find this decision to be against all common sense. If changes are made to the program that was purchased, the changes should be available to view. This makes one wonder what else are you hiding??

JT67
Level 1

Where are the program update logs?

Intuit is apparently wanting to lose turbotax customers like they were losing quicken customers. poor support, not disclosing how they are changing OUR data.  My return is done, had logged in to submit it, turbotax autoupdated and changed my return WITHOUT telling me what they changed.  Now, I must print my return again and MANUALLY compare my prior printed copy to the new one (read hours) since turbotax changed MY return without telling me what they changed.

change_this
Level 1

Where are the program update logs?

WOW!  That's absolutely incredible....  Basic 101 of software development is to let users know what has changed since the last update.  Pure negligence!  How can you trust a software provider if they are hiding their software changes and are not transparent??  I really think I'm done, and will make sure all my friends are also aware that intuit is hiding their mistakes and updates.  This is causing us all to manually compare line by line on our tax returns!!  NOT ACCEPTABLE!!  

 

@twitter  @facebook as well.

 

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