When will I receive my Turbo Tax disc and download.

[rbruceswanson]

I checked questions like mine but still have not found when i will get my turbo tax disc and download.

[DoninGA · Accepted solution]

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order is shown as a download then sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Jschul60]

James S When will I get my disc and download inf please reply. Soon as possible If sent I never got it.

[Lun562]

I paid for my turbo tax program in November 2019 and still have not received it.

[DoninGA]

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@Lun562  wrote:

I paid for my turbo tax program in November 2019 and still have not received it.

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If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage

See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Otherwise contact TurboTax support for assistance.  Use the key words billing issues.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax