When will I receive my 2017 turbotax download?

[sallyrae]

I was charged in Nov. 2017.

[DoninGA · Accepted solution]

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your orders shown a download is available then sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[mesquitebean]

If you indeed were charged and the download is not in your account at the download link above, we can tell you how to look for multiple accounts.