Turbotax PC version won't work unless the program and the tax file are both located on same disk as the active operating system (the boot drive, usually the C:\ drive). You also have to be logged into an administrator account to run TurboTax.
Make sure you are logged into an administrator account and then try copying the file to your hard drive and then open it.
If this doesn't work for you, please reach out to us.
For assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: Contact Us
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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