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gwfan
New Member

When I try to "File your returns" it asks for Driver's License, I enter the info and press continue and it goes back to the file your returns screen. How do I continue?

Basically won't let me finish E-filing because it kicks me back to the Step1, Step 2, Step 3 Screen every time I try to continue past driver's license info.
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1 Best answer

Accepted Solutions
MarilynG1
Expert Alumni

When I try to "File your returns" it asks for Driver's License, I enter the info and press continue and it goes back to the file your returns screen. How do I continue?

Close TurboTax, clear your Cache and Cookies, open TurboTax and return to the File section again.

 

Basically, your Driver's License is not required to Efile a Federal Return, but if you skip entering the info, you may need to print and mail your State Return. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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1 Reply
MarilynG1
Expert Alumni

When I try to "File your returns" it asks for Driver's License, I enter the info and press continue and it goes back to the file your returns screen. How do I continue?

Close TurboTax, clear your Cache and Cookies, open TurboTax and return to the File section again.

 

Basically, your Driver's License is not required to Efile a Federal Return, but if you skip entering the info, you may need to print and mail your State Return. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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