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cathbr
Returning Member

When I try to efile, it says I can't because the file can't be saved. How can I get rid of the encryption?

 
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3 Replies

When I try to efile, it says I can't because the file can't be saved. How can I get rid of the encryption?

Are you using the Mac desktop software?   If so, I don't use a Mac, but it will provide more info for someone to help.

cathbr
Returning Member

When I try to efile, it says I can't because the file can't be saved. How can I get rid of the encryption?

Yes, it is a Mac

 

When I try to efile, it says I can't because the file can't be saved. How can I get rid of the encryption?

In the meantime, does anything change if you restart (reboot) your Mac computer and relaunch TurboTax and let it update?

 

@Opus 17   Greetings.  When you are next in the forum, are you able to make any suggestion concerning this Mac issue?  Thanks!

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