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jack-patteeuw-gm
New Member

When I log into to my account it says I have not purchased any products, but I have purchased Deluxe and successfully downloaded and installed it.

 
3 Replies
DaraLO
Employee TurboTax Specialist

When I log into to my account it says I have not purchased any products, but I have purchased Deluxe and successfully downloaded and installed it.

It sounds like you may have more than one TurboTax account.  One of the most common reasons for not being able to find your products or prior tax returns is because of accessing the incorrect account.  To find out how many accounts you have, please refer to the following Help Article:  How many Intuit Accounts do I have with TurboTax?

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theoldwizard1
New Member

When I log into to my account it says I have not purchased any products, but I have purchased Deluxe and successfully downloaded and installed it.


@DaraLO wrote:

It sounds like you may have more than one TurboTax account.  One of the most common reasons for not being able to find your products or prior tax returns is because of accessing the incorrect account.  To find out how many accounts you have, please refer to the following Help Article:  How many Intuit Accounts do I have with TurboTax?


I do, but neither seems to work.

TerukoL
Employee TurboTax Specialist

When I log into to my account it says I have not purchased any products, but I have purchased Deluxe and successfully downloaded and installed it.

Since you still continue to have the same problem, please click the link to contact TurboTax customer support.

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