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marmx2
New Member

When I click to transmit my returns nothing happens? How do I know if my returns were transmitted or not?

 
1 Best answer

Accepted Solutions
JakailaLO
Expert Alumni

When I click to transmit my returns nothing happens? How do I know if my returns were transmitted or not?

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again

NOTE: Also be sure you are not using any script blockers/ad blockers.If so, perhaps they are blocking.

    If that doesn't work, see if a different browser (with cookies allowed) will solve it.

    **Say "Thanks" by clicking the thumb icon in a post
    **Mark the post that answers your question by clicking on "Mark as Best Answer"

    View solution in original post

    1 Reply
    JakailaLO
    Expert Alumni

    When I click to transmit my returns nothing happens? How do I know if my returns were transmitted or not?

    If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

    • First, simply refresh the page in your browser and see if that changes anything.
    • If not, then log out and clear your browser Internet cache.
    • Close the browser and reopen it.
    • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
    • Log in and try again.
    • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
    • Log in with the private window (again making sure cookies are allowed) and try the efile again

    NOTE: Also be sure you are not using any script blockers/ad blockers.If so, perhaps they are blocking.

      If that doesn't work, see if a different browser (with cookies allowed) will solve it.

      **Say "Thanks" by clicking the thumb icon in a post
      **Mark the post that answers your question by clicking on "Mark as Best Answer"
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