When approving the return conversion, the value that appears as 369 dollars appears as a state refund of 0 dollars after confirmation. What is the reason for this?

[JohnB5677]

Please clarify your question.

• What do you mean by a return conversion?
• Are you trying to Amend the return?
• What confirmation did you get?
• Did the Federal tax go to -0- also?

Please contact us again to provide some additional details. 

[cakirogulcan1264]

There is no problem with my federal tax, but it says ready to mail. Will I receive the money in my bank account or by mail? My state tax was $369. In fact, in the last document I downloaded, $369 appears as a return. But after confirming, the tax home page shows $0 for the State. While doing this, I chose normal e-mail because it did not allow me to receive the documents by e-mail. I would like to change that too.

[BrittanyS]

Can you clarify if you are trying to switch your return form mail in to e-file?