I don't know what screen you are looking at. Is there a tiny link somewhere on that interface to use another method?
If not, see if any of this information for the Account Recovery tool will get you into your account:
To get a list of your User IDs and recover account access, you can use the tool at the link below. If you no longer have the phone number, then try the tool with any email address(es) you can access. If that doesn't work, I've also left an alternate way you can try at the bottom of this answer.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recoveryIf still no luck after running that on your email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says
"Try something else", and it will look you up by SSN and other parameters.
If you still can't get into your account after all that, here's how so speak to TurboTax Customer Support during business hours:
Use the form at the link below to schedule a callback. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
