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You will use "0" if your return was not filed last year. If it still gets rejected, you'll have to file a paper return by printing out copies of your federal and state returns and mailing them. File by Mail Instructions will also print with instructions on where to send your returns and what forms, if any, you need to include.
Did you ever manage to file your 2016 tax return? If it was rejected you needed to fix it and re-submit it or mail it in.
Online preparation and e-filing for 2016 is permanently closed. You have to download 2016 software and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time.
To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.
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