turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

sfell
New Member

What does it mean that I could log in, but then my computer screen was blue, and no prompts were available?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
NatalieC
New Member

What does it mean that I could log in, but then my computer screen was blue, and no prompts were available?

Thanks for using TurboTax,

This can be due to a 'stuck' cookie causing a display issue when the system refreshes to a new section. A quick way to try and correct this would be to take the following steps:

  1. Log out of TurboTax and leave TurboTax.com
  2. Visit a non-TurboTax page, such as Google
  3. Close all windows/tabs other than the one you just navigated to
  4. Clear your cookies and cache
  5. Close your browser completely
  6. Relaunch browser and log back into TurboTax

This should correct this. If not, I would suggest trying another browser. For example, if you are using Internet Explorer, you would want to try Chrome or Firefox.

If the issue is still occurring, this can sometimes be related to temporary outages or high traffic. Try again later and the issue should be resolved.
FAQ: https://ttlc.intuit.com/questions/1924179-blue-screen-or-stuck-at-simple-and-accurate-when-trying-to...
FAQ to Clear Cache: https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...

Hope this helps

View solution in original post

1 Reply
NatalieC
New Member

What does it mean that I could log in, but then my computer screen was blue, and no prompts were available?

Thanks for using TurboTax,

This can be due to a 'stuck' cookie causing a display issue when the system refreshes to a new section. A quick way to try and correct this would be to take the following steps:

  1. Log out of TurboTax and leave TurboTax.com
  2. Visit a non-TurboTax page, such as Google
  3. Close all windows/tabs other than the one you just navigated to
  4. Clear your cookies and cache
  5. Close your browser completely
  6. Relaunch browser and log back into TurboTax

This should correct this. If not, I would suggest trying another browser. For example, if you are using Internet Explorer, you would want to try Chrome or Firefox.

If the issue is still occurring, this can sometimes be related to temporary outages or high traffic. Try again later and the issue should be resolved.
FAQ: https://ttlc.intuit.com/questions/1924179-blue-screen-or-stuck-at-simple-and-accurate-when-trying-to...
FAQ to Clear Cache: https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...

Hope this helps
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies