What do I do when I keep getting the error 'Whoops! We hit a snag loading your data. lease try again' when trying to submit my credit card details to pay?

Forum|Forum|3 years ago
April 16, 2023
3 replies
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TurboTax Deluxe Online

MichelleLO

Level 15

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

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ladybugs02Author

Level 2

Thank you for the reply, but I probably should have mentioned that I had already read and tried all these options. None worked.

As it turns out, I needed to change my billing address.

I live outside the US and had listed my foreign address in my return. This is why it didn't accept payment with my American credit card. I had to go back and erase my foreign address and add an American billing address. Luckily I do have one, and the credit card info was finally accepted, but I don't know what to tell the other users who don't have an American address to list.

LindaS5247

Level 14

If you are encountering difficulties when using a credit card to pay your TurboTax fees, please confirm the card is an accepted payment method (VISA, MasterCard, American Express, or Discover) and that your contact information on file is accurate.

Please return to the MY INFO page in TurboTax and enter the same address as your credit or debit card you are using, go to the FILE tab to pay and make sure the credit card information matches exactly.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-your-payment-information-cannot...

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