What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

[DoozieJr]

I've been trying for 2 hours now to get the reCAPTCHA to work on three separate devices, and nada. Bittersweet to know it's not just me!

[Waterblitz]

STILL NOT WORKING!!!!

[carrisa101]

I'm having the same issue as well.  Currently waiting on a specialist to call me back. 

[SForrestLO]

If the Captcha is not working right or has missing elements, try these things.

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the Captcha. Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.

If not, then log out and clear your browser's Internet cache.

Close the browser and reopen it. Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.

Log in and try again. If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").

Log in with the private window (again making sure cookies are allowed) and try the e-file again. Or see if trying a different browser (with cookies allowed) will solve it.

[smiles0416]

We've just said none of those things are working for us...

[hgumarang]

Yeah I agree with ya!  I've tried every single device I can think of and then had someone else try from a completely different area and nope.....Intuit has never failed me like this before.

[ruben_17]

This is not working for me. I tried this over and over on different web browsers and with all ad blockers off. 

[Talphadogg]

According to down Downdetector recaptcha has been down for several hours. Why is turbo tax relying on a third party to confirm whether I am a spam bot or a script? Why is it also relying on it AFTER they have taken my money? This is ridicules. I expect a product to work if I'm paying for it.

[hgumarang]

I have been trying for almost three hours on this and every single instruction Intuit experts have had and nothing and now someone said that Intuit has indicated it is something on your side.  Please understand that taxes already cause frustration but to run into this snafoo as soon as you pay turbo tax for their product does not look real good.

[edkarner]

How do we get notified when it is working?

[dian8901]

These instructions do not work.

[smiles0416]

Get on chat with a specialist and they will add your case to the current investigation going on about this issue. Once resolved, they will email you.

[becky0001]

I got it to work with Microsoft Edge...didn't work with Chrome or Firefox

[JantUrias]

Literally everybody here has tried all of those suggestions and nothing is working. The problem is absolutely on Turbo Tax’s end. It needs to be fixed.

[Talphadogg]

Can confirm worked on Microsoft edge browser just now. I still think it is completely ridiculous that we have to go through such headaches just to give these companies money. TurboTax should not be relying on third party companies to complete their process especially AFTER they have taken your money.