Went to IRS website and still got free file over freedom. I think this is bait and switch. Did anyone have luck getting a refund?

[Opus 17]

Turbotax changed the name; the IRS version is called Turbotax Free File Program, not Tax Freedom. (The web address is still https://turbotax.intuit.com/taxfreedom/).  The Free File Program is not allowed to offer any paid services, such as getting your refund on a debit card, audit support, identity theft protection, or anything else.  

The regular Turbotax "free to start" program is called Turbotax Free Edition, which offers paid upgrades and add-on services. 

Two important things.  1. If you are on the IRS web site for the Free File Alliance, it will only send you to the Turbotax Free File Program.  It can't send you to the Free Edition (that has paid upgrades).

2. However, you need to make a new account on the Free File Program and start your return from scratch.  If you have a regular Turbotax account, it will always log you into the regular site.  To use the free file alliance version, you must make a new account with a different user name and password.  This isn't bait-and-switch, it's IRS Regulations.

And if your web browser automatically logs you into your regular Turbotax account, you need to turn off auto-log in, or delete your web cache and cookies.  That's not a Turbotax problem either.

[rhetoricmonkey]

I filed in 2019 with the only account I have ever created with turbo tax. This year, I'm filing the same way with the same information from last year, with the exception to earnings. Tax Act has set a prompt that suggests I am not eligible for free filing and insists I have to pay 39.99 for forms that are not included in the free tier. IT IS THE SAME AS LAST YEAR. In fact there are less because I don't have to do the medical this year. I want an attorney. I want to be apart of the class action law suit that needs to be started against intuit for this practice. I don't care if intuit wants to make money. I care if they lie, coerce, or otherwise deny me access to the free return filing they've agreed to provide me with. I am a mechanic that has lived below poverty this year. My tax forms are the same as they were last year. Nothing is new except the 39.99 fee. No one owes me anything, however Intuit agreed to provide this service. Lawyer please.

[xmasbaby0]

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now.  Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.

https://www.irs.gov/forms-pubs/about-form-1040 

If you qualify to use it, there is another full-featured free version of the software:

Try Free File: 

You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

• https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

If you switch to Free File you must create a new account and new user ID.

[JoeyB · Accepted solution]

Intuit has elected not to renew its participation in the IRS Free File Program and will no longer be offering IRS Free File Program delivered by TurboTax. You may still qualify for other IRS Free File offers by visiting http:www.IRS.Gov/freefile. Or you can visit www.turbotax.com to see available TurboTax offerings.