Website Glitch - nonexistant credit

[sjstiller]

The error message I'm receiving when trying to file (after completing everything):

To accurately complete your taxes, you need to upgrade to TurboTax Deluxe

Why do I need to upgrade?

You have the Lifetime Learning credit.

I do not have this credit and have gone back and confirmed that the website says I do not have this credit on the education page.  I can't speak to a representative because I refuse to pay for their issue with their software.  Can anyone help me to get around this roadblock?

[RachelW33]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)