We were fraudulently enrolled in marketplace and have a letter for proof but still having our taxes rejected, how do we fix this issue?

[brandieford81]

We have been fighting with United Healthcare for over a year because of fraud. They finally admitted there was fraudulent enrollment but it still shows in the system. We have a letter from them stating it was fraud but have yet been able to get help.

[LeticiaF1]

If you don't have a Form 1095-A and won't be be receiving one,  you can certify this in your return, and e-file it. ‌To do this:

1. Go to the Did you receive Form 1095-A for your health insurance plan? screen
2. You'll be asked if you received a 1095-A
3. Select No
4. By selecting this certification, you will be able to e-file your return and meet the requirements under rejected code F8962-070
5. Select File from the left menu and continue through the process to resubmit your return

How do I fix e-file reject F8962-070?