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Level 1
March 15, 2024
Question

We had a problem while saving your return for filing

  • March 15, 2024
  • 4 replies
  • 9 views
I got this error after i fixed a missing IP PIN issue. 
 
"Your transmission didn't go through
We could not e-file your return for the following reason:
We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service."
 
I have no Crypto Transactions whatsoever. Any ideas how this can be fixed?




4 replies

Level 2
March 15, 2024

I get the same error and customer service was really no help at all other than saying "would you want to paper file"... um no I wouldn't, what I'd like is for this to be corrected.  I didn't pay money to paper file.

Level 2
March 15, 2024

Same issue here and agreed, I also paid to e-file.

Level 2
March 15, 2024

I am having the same issue. Trying to get customer service to help. 

CatinaT1
Level 15
March 18, 2024

This was resolved on March 15. 

 

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