W-2 Entry Issues

Forum|Forum|2 years ago
February 2, 2024
1 reply
1 view

When go to the screen where you enter W-2s, the screen is blank. I use TurboTax Premier and am on Windows 11. Is this a known issue?

CatinaT1

Level 15

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

PlaidStanleyAuthor

Level 2

I cleared cache and cookies (all time) and all updates are installed. No change in the behavior. I successfully entered a W-2 before the most recent two updates, and now I cannot even see what was previously entered.

CatinaT1

Level 15

Try using a different browser and if that doesn't work please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

W-2 Entry Issues

1 reply

Unlock tailored help options in your account

Get answers to all your tax questions

Unlock tailored help options in your account

Get answers to all your tax questions

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded