Vps service fee

Forum|Forum|4 years ago
April 20, 2022
1 reply
10 views

I was charged twice for vps tax service fee intuit. I paid my taxes with Visa Debit. First time it didn’t go through, but I was still charged. Can I get my money back? It’s been over a week and no refund

Also why is it so hard to directly talk to turbo tax about this matter? What’s up with public forum to get help?

thanks

mesquitebean

Level 15

@ Luke19 wrote:
I was charged twice for vps tax service fee intuit. I paid my taxes with Visa Debit. First time it didn’t go through, but I was still charged. Can I get my money back? It’s been over a week and no refund
Also why is it so hard to directly talk to turbo tax about this matter? What’s up with public forum to get help?
thanks

This is mainly a user community forum, not a direct route to TurboTax Support. Nothing account-specific is handled here. I don't know if you need to talk to TurboTax Support or VPS. I don't know how those 2 companies work with each other.

Here's how to reach TurboTax Support to see how they advise you.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Follow the instructions there for the best method for your product. If you are using Online TurboTax, the "Talk to a Specialist" method described there may be faster.

You can also reach a TurboTax Support agent directly via messaging at Twitter or Facebook:

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax