VA statePayment not processing. Get a error message

[dhoyas2002]

Keep getting error message when trying to make my payment to file state return electronically 

Says HMM   running into a slight snag  try again

[GemieJ]

JUST got off the phone with tech support with same issue.  After 2 hours on the phone, turns out the problem was that my activation code (the license code you receive when purchasing / downloading the software) had been deactivated.  The tech told me there are only 6 companies officially licensed to sell Turbotax online.  Anyone else is unofficial at best.  Luckily I was able to contact the website I got the original code from and they gave me a new one which when I plugged that one in (there's a menu option under the help menu) I was able to proceed with paying for and filing my tax return.