Utah state withholding

[carlyhend]

My utah state witholding number is showing as wrong. I've checked it 10+ times, and it is listed accurately in my W2 information, but when I go to file it still does not let me through. When it shows me what is wrong, it shows me the old number before I changed it. I cannot get this to update in file submission. 

I have changed the last three numbers to lowercase, cleared my cache, changed my browser, deleted and retyped all my information manually twice, and it still wont let me submit. It even won't let me file by mail.

Seems like this has been an ongoing issue, but I've filed with turbotax for 4 years and never had an issue until now. If this is an ongoing issue, then I wonder why the turbotax team has not fixed it yet? I'm not willing to pay to talk to a real person and not an AI just because of an issue with turbotax's own system. If anyone has anything I haven't tried yet, please let me know. At this point, I've been doing this for 3 hours and I'll change to another tax company if anyone has an suggestions. 

[DawnC]

Go back to the actual form and change it instead of changing it during the review.    So if it were a w-2 giving the error, go back to the W-2 summary screen and edit the W-2 from there.  Then go back through the review.   Let us know if you still get an error when e-filing.   

The 14 digit state id number (for Utah) should be formatted as 11 digits followed by wth (change to LOWERCASE) with no hyphens.    Example:   12345678901wth