Using free edition 2019. I worked on my info, almo...
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Level 1

Using free edition 2019. I worked on my info, almost close to finish & had to leave and closed the browser. Next time I logged in, the info was gone. How do I retrieve?

 
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Expert Alumni

Using free edition 2019. I worked on my info, almost close to finish & had to leave and closed the browser. Next time I logged in, the info was gone. How do I retrieve?

TurboTax should automatically save. You may have inadvertently created a duplicate account. Click this article for more details: How many TurboTax accounts do I have?

To retrieve the account with your data already entered, click on the link for the steps to change your email address.

For an Account Recovery Request, please use this link.

Simply to have help signing into your account, click here.

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Level 2

Using free edition 2019. I worked on my info, almost close to finish & had to leave and closed the browser. Next time I logged in, the info was gone. How do I retrieve?

I tried every possible email address but forced to go back to blank pages. 

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