Dear TurboTax Canada Team,
I'm writing to express concerns regarding the user experience of your tax filing software, particularly for seniors and individuals with low income. While assisting my mother with her tax return—which included only a T4A(P) and a T5007—I observed that the software prompted her with numerous questions about self-employment income, which were not applicable to her situation. This led to confusion and unnecessary stress.
My mother relies on disability and social assistance benefits, and her tax situation is straightforward. However, the software's prompts suggested she needed to upgrade to a paid version, despite her eligibility for the free edition. This experience has been consistent over several years, leading to frustration and a sense of being misled.
I believe that TurboTax should be more intuitive and accommodating for users like my mother. The software should accurately interpret T4A(P) and T5007 slips without defaulting to self-employment prompts, and it should clearly indicate when a user qualifies for the free version. Ensuring clarity and ease of use for seniors and low-income individuals is essential.
I hope you will take this feedback seriously and make the necessary adjustments to improve the user experience for all Canadians, regardless of their financial situation.
- A PAYING CUSTOMER OF YOURS FOR YEARS AND A SON OF A MOTHER WHO IS MISLEAD BY YOUR SERVICES.
