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deepaknetfren
Returning Member

"Uploading your TurboTax Desktop file"

I am trying to upload my tax2018 file to Turbotax online. It keeps on spinning and say "Uploading your TurboTax Desktop file". After around 15-20 minutes, the session timed out.  taxReturn.tax2018 file size is around 37MB.

6 Replies
MoniqueLO
Intuit Alumni

"Uploading your TurboTax Desktop file"

Please see below for troubleshooting steps on transferring from your 2018 return.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-transferring-from-a-prior-year-r...

 

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deepaknetfren
Returning Member

"Uploading your TurboTax Desktop file"

I filed my 2018 tax return using Turbo Tax Premier. This year I tried to upload the file "taxReturn.tax2018" to Turbotax Online after upgrading to the premier. Initially, it shows the progress at the lower-left corner of the screen. Once it says 100%, it still says "Uploading your Desktop File" and after a few minutes session timed out.

 

Last year taxReturn.tax2018 file size is around 35MB.

MichelleLO
Employee TurboTax Specialist

"Uploading your TurboTax Desktop file"

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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deepaknetfren
Returning Member

"Uploading your TurboTax Desktop file"

I already tried clearing cache and cookies. Also tried in incognito window, but still the same problem. I also tried from a different laptop. Also, the link provided by you is not working.

deepaknetfren
Returning Member

"Uploading your TurboTax Desktop file"

Any fix is highly appreciated.

TerukoL
Employee TurboTax Specialist

"Uploading your TurboTax Desktop file"

Since you have tried the different ways suggested to fix your system, but they are not working for you, please click this link and fill out the brief Contact Us form, We’ll help you connect with the right expert. 

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