You may need to change your security settings and/or remove any password protect from the document in order for it to work. Depending on the type and amount of data in the PDF, it may be easier to enter the information into TurboTax directly for the type of income or deduction item.
See this help article for instructions to upload to the Documents area in TurboTax.
TurboTax is currently unable to upload CSV files. This help article will be updated when that issue is fixed.
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