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JTYoung
New Member

Updated Turbotax and My Tax Files are missing

Hi - 

 

I had almost completed my taxes in Turbotax prior to the Covid extension.  I just went back in to finalize them and Turbotax asked to update the software.  It then stalled on the update, and on cancelling and restarting the program it updated successfully, but now my Documents/Turbotax folder is empty, including this year and previous year's filings!  I have searched my recycle bin and even run Recuva data recovery software and it doesn't find any files such as *.tax2019 or *.tax2018, etc.  I have PDFs of my previous filings, but really don't want to restart my 2019 filing! I have found a couple of comments about this happening, but no solutions.

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1 Reply
JTYoung
New Member

Updated Turbotax and My Tax Files are missing

Never mind.  Of course, it was user error!  Files accidentally moved off computer instead of copied to thumb drive.  All is good.

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