Hello, I don't know if anyone is still hanging out here in October but since it is now the weekend and there is no support, I figured I would try here. (And thanks in advance.) And, sorry this got so long but I kept adding more info as I found it. I've been working on this for HOURS.
I was working on taxes in the morning and TurboTax was FINE. Now when I log in, a window comes up that says - activation and - enter your license code. When I do, a message comes up saying that "this code has already been used by another system." So it's like it loaded in a whole new copy of the software. I also fear that if/when I DO get it open, it will be blank, as it seems to be activating a new copy. I looked in my folder and now there are two identical copies of TT, and both ask for the activation code.
I've been looking around and it seems like this is a pretty common problem. Nothing changed on my computer in those two hours between working on it and it going down.
I saw one solution by TT
Disable antivirus - did it, didn't work.
Reboot modem. Did it, didn't work.
Don't have a VPN.
Tried to reset TCP/IP, setting weren't the same as they said on the instructions so I didn't mess with it.
IP config - same as above.
Another solution was to take out your flash drive - don't have one in.
The only other solution I have seen is to call TT and get a new code. I'll try on Monday but not holding out much hope for that. Does anyone have a fix for this, so I can get back to working on taxes??
Thanks!
