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S
sylkie10
Level 1
December 31, 2020
Question

Update not extracting under big sur?

  • December 31, 2020
  • 2 replies
  • 6 views
when will this critical issue be fixed?

2 replies

M
matthewhask
Level 2
February 15, 2021

I am having the same problem.  Gets about 95% of the way thru "Extracting update..." then just hangs.

    M
    MichelleLO
    Level 15
    February 15, 2021

    Please make sure your system meets the minimum requirements for your computer or device. Please see TurboTax Online system requirements for more information. 

    For additional assistance, please reach out to TurboTax Customer Support. 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    S
    sam1ee
    Level 2
    February 22, 2021

    Experiencing the same issue with TurboTax updates not extracting.  Hangs us at 95%.  Currently running macOS Big Sur 11.2.1

    Please advise.

     

    Thanks,

    -Sam

    L
    Lincinc4
    Level 2
    April 15, 2021

    Extracting Update window stalls out at 90% on Mac Big Sur 11.2.3

     

    How do I get a refund?

     

    Bought the CD from Office Max when the online version failed to upload a PDF of last years TurboTax 2019

     

    Yer striking out for me guys.

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