UPDATE ERROR WHEN FILING

[djsifu07]

I have bought the Deluxe Edition from Costco.  I use Windows 10 and I need to file Fed and AZ State, however, when I get to the end I get this error when I push the final button to file.....

"There is an update available for your version of TurboTax.  Before you can file electronically, you’ll need to get this update.  To do this, go to the Online menu and select Check for Updates.  If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return.  You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options."  

I have done those same instructions, rebooted my computer to be sure, opened the program again, hit send and still same error. I did this 3x and also checked for updates again within the program.  Same results.  What the!?!?!  If I have to file state manually by paper I want my money back.  Solutions please INTUIT!!!!!

UPDATE: After calling customer service 2x the only solution was to re-input all my tax info into the online version.  The lady on the phone was very professional throughout the experience though.  Thanks nicole!

[kmr481 · Accepted solution]

I just had the same issue, went to support on the website to "contact us" created a ticket and called customer service, they emailed me an update, installed it and everything worked fine.  Hope this helps!  Great customer service!

[lyao]

Is the patch available somewhere on their website? I also need this patch.

[AkinaLO]

There is a workaround for this issue. We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. In the above article, there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused."  

"There is an update available for your version of TurboTax" loop when e-filing (Windows)  

[foreign4aday]

how about for mac? Im having teh same issues, Ive "force" installed a new az state update a few time still not going through.

[angelinmypocket]

Im having same issue with State of Alabama State rejected my return for PMI ins update installed update on 2/7 and now my Turbo Tax won't even load it immediately shuts down

[AkinaLO]

Please follow the instructions below for Mac updating issues.

Troubleshoot TurboTax for Mac updating issues - Community

@foreign4aday

@angelinmypocket You will need to follow instructions for either the Windows or Mac update article.

[krzyspddemon]

I'm having the same issue for filling Illinios taxes. It just keeps doing the loop

Please Help!!

[dkfinkbeiner]

I clicked the link for fixing the error when filing, but there is only updates for New York and Massachusetts states and I need the update for Michigan.  How do I get that one so I can file my taxes.  Thanks

[TerukoL]

Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta..., to see if it helps with your problem. 

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

[mgreenfield1404]

I am also having this issue. I have windows, and just want to be able to send my return without this update error popping up consistently. 

[gnoslrac]

Same problem - Illinois filing:(  How do I get an update / patch?

[KatrinaLO]

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[suzanne18]

Hi - I am having the same issue with the Mass state return.  Reinstalling the online version did NOT correct the issue.  Still can't file the state return.  

[DonnaLO]

Here is some information that may help:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/