Unexpected crash on mac mojave

Forum|Forum|7 years ago
June 6, 2019
23 replies
87 views

using TT home&business 2018 on mac mojave 10.14.3

I get to the page where I click "no" on incentive stock options and TT crashes. Brings up a small window that an error report will automatically be sent and I can click "retry", but when I do the same crash happens again.

TurboTax Self Employed Online

macuser_22

Alumni - Champ

I suggest calling customer support tomorrow and ask for Mac tech support. If you can get the crash log from Utilities -> Console it will probably help.

Here is a TurboTax FAQ for contacting customer support.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

tincada

Level 2

Mine does the exact same thing. Spent 1 1/2 hours on the phone, downloaded program again, several times. Still no go. I was told the tier 59 or whatever person would call me back. Never happened. On hold again.

macuser_22

Alumni - Champ

I was able to duplicate the problem in Mac OSX 10.12.6 so it appears to be in a Mac releases.
I have reported it to the Moderators with a crash log.

AFAIK I can only duplicate it if I am using the "Guide Me" interview or "Visit All".

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

jenn-h-rubin

Level 2

i have the same exact problem when answering “ no to incentive tax options. it crashes. asks me to install “ X Code” and begin debugging.

BZee

Level 2

After spending over 10 hours perping my tax, I was doing the undo by cmd-Z and it crashed. Moreover, **all** my information are now erased and I have to start out of scratch!!!

gmn-ttax

Level 2

same issue - Veronica a supervisor told me that this is apples fault and I should call them, then she sent me outdated info about TTX 2014

gmn-ttax

Level 2

BTW - there should be no reason why a customer who bought commercial off the shelf software should need to go out and buy a developers kit to run consumer software. clearly their testing and quality assurance process needs lots of work

macuser_22

Alumni - Champ

It's a "debug" trap because of a compiler error. The X Code is a developer tool, not for you to use. It is a TurboTax bug. Use the "I'll choose what I will work on"and not the "Guide Me".

It has been reported to TurboTax.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

gmn-ttax

Level 2

Veronica B - supervisor told me that TTAX will NOT FIX THIS that TTAX is not supported on the MAC

macuser_22

Alumni - Champ

Of course Mac is supported. There are 4 different Mac products.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**