Unexpected crash on mac mojave

Forum|Forum|7 years ago
June 6, 2019
23 replies
104 views

using TT home&business 2018 on mac mojave 10.14.3

I get to the page where I click "no" on incentive stock options and TT crashes. Brings up a small window that an error report will automatically be sent and I can click "retry", but when I do the same crash happens again.

TurboTax Self Employed Online

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fmontanez

Level 2

Mac version of Home & Business crashes and asks to install the X code. What's the fix?

macuser_22

Alumni - Champ

There is none as of now. TurboTax has not yet acknowledged the problem.

AFAIK it only occurs when answering no to a question that does not apply to you so skip the Guide Me interview and just select the categories that you need.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

swoodrum

Level 2

I have the exact same problem of crashing when I get to the question about ISO. I hope they fix this soon.

michaelm

Level 2

Same problem. Crashes when I click 'no' on the ISO page. MacOS 10.13.6. Started a new tax return from scratch and the problem happened again. Good to know it's not just me. I hope TurboTax puts out a fix for this soon.

paskey99

Level 2

Turbo tax I have the same problem on my Mac, where is the fix ?

neal-kathyf

Level 2

I have the same problem.

macuser_22

Alumni - Champ

See answer below.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

bellanotte03

Level 2

Same problem here. If I wanted to select the categories I would have. This is ridiculous. I had to buy a new MacBook as TT won’t run on older macs. I tried to do the online version but it won’t import past returns done on a computer

fmontanez

Level 2

I called TT Customer service. Very helpful, download a "fixed version" of TT. It works now.

raidersmike

Level 2

Do you have a link we can use?

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