Unable to start TurboTax 2025 Desktop after installation

[Elisah]

After downloading and installing with no errors, I click on the TT icon and get an error msg " Looks like we've run into an error  We're sorry but we need to close TurboTax...."  I tried all the suggestions on the help websites: Run as Admin/compatibility, uninstall/reinstall, turn of all defender and virus protection, run file scan, run in selected start up. Nothing changes, I still get the "looks like" box.   Any more ideas? or a better desktop tax program?

[SteamTrain]

I hit that on my laptop installation late last week.

I rebooted the computer and tried again....that error message showed up again.  I ignored it for about 5 seconds, and then it disappeared and I was able to continue. 

One or two of my installation screens opened up behind the starting installation screen, so if it looks like it's stopped, make sure you move whatever is on top around to show what's behind.  (might not happen to everyone)

[Elisah]

The installation process ended with a "success" method. But when I try to run the .exe, I get the error. I can move the error msg aside  but it does not run.

[SteamTrain]

Well...apparently you have to rely on Customer Support:

How do I contact TurboTax?

[Elisah]

Thanks for your reply and the link to the support contact page.

[user17674120647]

Hello,

I keep running into same problem. Did you find a solution to this error (inability to run the program after a "successful " installation)

Thanks!

[Elisah]

The fix for me was to uninstall all of the the Microsoft Visual C++ files, I had more than just the redistribution versions, and reinstall the redistribution.