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Unable to install and activate using Edge and Windows 11

I am using a download bought through Amazon.  I have been unable to get past the installation process as TT is telling me that I have "hit a snag" so that I cannot actually install and activate TT.  I have done everything the instructions have told me to do -- deactivated antivirus software and Windows Defender, added TT to trusted sites, updated Windows, reinstalled, cleared the cache, checked administrator rights.  Is this a Windows 11 incompatability?  What workaround can I expect.  I really don't want to leave TT and go to another software company.

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1 Reply
MarilynG1
Expert Alumni

Unable to install and activate using Edge and Windows 11

You may need to switch out of 'S' mode to install TurboTax with Windows 11.  Here's detailed instructions for How to Switch Out of 'S' Mode for Windows 11.

 

 

 

 

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