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medina1
Level 2

Unable to file - Check for updates error (Windows)

When clicking to file my returns, it states that an update is needed.  I received the latest updates and it still will not file and continues to alert me to update.  What do I need to do?

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Accepted Solutions
medina1
Level 2

Unable to file - Check for updates error (Windows)

Actually I found the answer myself and downloaded an update patch.  This is where to find it...

1.  Click on Help Center (UL menu bar)

2. Click on Support

3. Enter "Check for Updates" in the search a question or keyword field

4. Scroll down & click on "Manually Update Turbo Tax for Windows Software (Basic, Deluxe, Premier, Home & Business"

5. Under the heading "Turbo Tax 2020 Individual-15.1", Click on #2 to download the 189MB Update

Follow download process instructions.  I reopened the Turbo Tax program and was then able to complete the electronic filing and received a confirmation message.

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4 Replies
KatrinaLO
Intuit Alumni

Unable to file - Check for updates error (Windows)

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135  

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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medina1
Level 2

Unable to file - Check for updates error (Windows)

Actually I found the answer myself and downloaded an update patch.  This is where to find it...

1.  Click on Help Center (UL menu bar)

2. Click on Support

3. Enter "Check for Updates" in the search a question or keyword field

4. Scroll down & click on "Manually Update Turbo Tax for Windows Software (Basic, Deluxe, Premier, Home & Business"

5. Under the heading "Turbo Tax 2020 Individual-15.1", Click on #2 to download the 189MB Update

Follow download process instructions.  I reopened the Turbo Tax program and was then able to complete the electronic filing and received a confirmation message.

View solution in original post

spetitt20
Returning Member

Unable to file - Check for updates error (Windows)

I am unable to file my state return.  It's states

there is an error in question 174B??, where if I have a 2nd office, it needs to add up to item 174 A.  I  don't have a 2nd office, so 0 does not work.  The total expense of 1276, does not work either.  Help, I'm stuck.  I was also unable to download 2020 updates as told to under entering a question.  

EbonyA
Intuit Alumni

Unable to file - Check for updates error (Windows)

@spetitt20 You may want to view your forms and ensure that you did not inadvertently select something that is not true to your tax situation; those steps can be found here

 

Additionally, you may try the following manual update: Manual Update

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