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markboettcher11047
Level 2
Jan 17, 2022 3:27 AM UTC
Question

Unable to activate TT 2021

1) Received TT Deluxe 2021 in CD form.

2) Installed it on Win 10 machine w/ all latest Win updates.

3) Went thru the TT 2021 update.

4) At activation screen, entered my 16 code - unable to activate.

5) Attempted the following:

    a) unplugged external USB drive

    b) turned off VPN

    c) turned off Windows security

    d) turned off Kaspersky Cloud security

    e) rebooted router

    f) tried all Intuit FAQ suggestions about IPv4/IPv6, DOS command ipconfig commands, etc.

 

Is there an online site where I can activate my code? If not, I need help!!!

    5 replies

    VolvoGirl
    VolvoGirl
    Level 15
    Jan 17, 2022 3:29 AM UTC

    Did you get an error message?  Call in.  Maybe they will give you another code.

    Contact Customer Service
    5am-5pm Pacific Time
    Monday-Friday
    https://support.turbotax.intuit.com/contact/

    What is the Turbo Tax phone number
    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

    markboettcher11047Author
    Level 2
    Jan 17, 2022 4:10 PM UTC

    I've been on the phone w/ a level 1 support person for over an hour and have had to repeatedly explain what I've done and she is unable to help me. Can I get to a level 2 person who is more knowledgeable?

    TiffanyL
    Level 11
    Jan 17, 2022 4:35 PM UTC

    You can always reach back out to TurboTax customer support, provide your prior case number and request additional help with this issue.

     

    @markboettcher11047

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