Turbotax will not process my payment. I have tried my credit card and my mother's and I just keep getting the same error message. Same with paypal. Why is this happening?

daniellesvoss · ‎March 16, 2022

It just says "we're having trouble processing your billing information. Please select 'contact us' from the help panel to speak with an expert to assist you." I live in Vietnam so phone calls to the U.S. are logistically very inconvenient.

HeatherPLO · ‎March 16, 2022

Did you double-check that the address is correct for your payment? Are you using a US-based address? For more details on this, please see the Help Article here. We are unable to assist with specific payment issues here on this public forum.

For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

Turbotax will not process my payment. I have tried my credit card and my mother's and I just keep getting the same error message. Same with paypal. Why is this happening?