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Weldlife316
Returning Member

Turbotax used my personal banking information on my return to withdraw their fees and caused several additional fees instead of waiting for my refund.

 
4 Replies
Anonymous
Not applicable

Turbotax used my personal banking information on my return to withdraw their fees and caused several additional fees instead of waiting for my refund.

 
Anonymous
Not applicable

Turbotax used my personal banking information on my return to withdraw their fees and caused several additional fees instead of waiting for my refund.

when you agreed to pay your fees through your federal refund you also agreed to pay from your bank a/c if your refund wasn't received timely.  TT would have sent you emails about the issue before proceeding. contact TT support to see if they'll do anything. 


5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

ee-ea
Level 13

Turbotax used my personal banking information on my return to withdraw their fees and caused several additional fees instead of waiting for my refund.

mesquitebean
Level 15

Turbotax used my personal banking information on my return to withdraw their fees and caused several additional fees instead of waiting for my refund.

If TurboTax auto-debited your account and that resulted in overdraft fees (non-sufficient funds fees), there is an appeals process for the NSF fees.    You can reach TurboTax Support using the contact form that Hackitoff provided above to get a phone number.    Or you can phone the number displayed in the first paragraph of the FAQ below:

 

FAQ:  Why was my bank account auto-debited for TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

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