TurboTax Premier - Won't Efile - Credit Card Payment Problem

[kenduncan]

Trying to efile my return, but keep getting error message when it comes time to pay the filing charge.  Asks how I want to pay.  I select "pay with card".  Systems reaches out to intuit.com for my account info/credit card info.  Comes back with error message saying "Hmmm ... Looks like we've hit a snag.  Please try again or come back in a bit".  I've tried continuously to no avail.  Not sure they could have provided a less helpful message.  

I've tried going into my Intuit account and changing credit cards.  I've tried creating a new intuit account with a new credit card.  Nothing works.  Thought it might be a system outage problem, so tried again the next day, but keep getting same message.

Any ideas?

[SteamTrain]

Not really much help here....

1) Reboot your computer before trying.

and/or

2)  IF using desktop software on Windows computer, rt-click on the TTX icon and select "Run as Administrator"

and/o

3)  Change your system's default browser...(even if using desktop software).  Especially the Brave browser has some kind of high firewall setting that may prevent payment data form getting thru.  On any browser, make sure its security setting is not set at its highest level.

or

4) maybe some virus software setting that needs to be suspended momentarily???

______________________

Customer Support:

What is the TurboTax phone number? (intuit.com)

[taxlady28]

You need to call support during the hours between 9:00 AM and 4:00 PM Mountain Time Monday through Friday.  The support person needs to contact the billing department and have the block removed from your account.  If they do not know how to do that ask for a supervisor.  

[kenduncan2]

After speaking with my 5 Intuit TurboTax Support specialist, I finally got resolution.  Interestingly, it wasn't what I expected.  Apparently, there were some forms that were created with my (Georgia) state (not federal) return, that are not accepted by TurboTax Efile, and as a result, I kept erroring out.   Why TurboTax doesn't give more information in their error message to make the problem solving quicker and easier, is beyond me.  I was fortunate to come across an agent that must have seen this problem before, otherwise I'd have been stuck in call center perdition.  

Anyways, thanks to Agent Tammy!  Alls well that eventually ends well!