Turbotax portal screen is blank

[candierivera84]

once I log in to my turbotax portal. i can see the welcome images but then the screen goes blank. all I see is the logo and the 3 options; account, Spanish, sing out.   I've tried to refresh and signed in/out multiple times

[DoninGA]

Make sure that you are signing onto the TurboTax online account with the User ID you created for the account.

See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

If you are using the correct User ID for the account when signing on using the following link and the screen is still blank other than the links on the left side of the screen - https://myturbotax.intuit.com/

Then you need to contact TurboTax support for assistance with this problem

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax