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LMcVeigh
Level 1

TurboTax for Mac Startup Message: Software Update

I have just installed, from the TurboTax optical disc that I have purchased, TurboTax Home & Business for Tax Year 2020, on a MacBook Air running macOS Mojave v10.14.6.

 

For various reasons, I have deliberately kept this laptop running Mojave, and I have not updated the OS to Catalina or to Big Sur.  I would prefer to keep the laptop running Mojave for the indefinite future.

 

I understand that, if I want to install and to run TurboTax for Tax Year 2021, I will need to update the Operating System to something more recent than Mojave.  However, I also understand that TurboTax for Tax Year 2020 should run under Mojave.

 

When I now try to launch TurboTax for Tax Year 2020, the following message appears:

 

Screen Shot 2021-03-09 at 11.51.53 AM.png

 

Almost all of the various options under the pull-down menus Turbotax, File, Edit, View, etc. are greyed out.

 

It is not clear whether the update or updates to which the message depicted above relates concerns or concern an update or updates to the TurboTax for Tax Year 2020 application that I have just installed, or whether the message refers to an update to the Operating System.  Can anyone shed any light on this?

 

Thank you in advance for any replies.

1 Best answer

Accepted Solutions
LMcVeigh
Level 1

TurboTax for Mac Startup Message: Software Update

Thank you, Tiffany.  I took a chance and allowed the updater to download.  The updater relates to TurboTax and not to the Operating System.

View solution in original post

2 Replies
TiffanyL
Intuit Alumni

TurboTax for Mac Startup Message: Software Update

You would need to call TurboTax customer support and speak with an agent to get assistance with this issue:

 

TurboTax customer support

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LMcVeigh
Level 1

TurboTax for Mac Startup Message: Software Update

Thank you, Tiffany.  I took a chance and allowed the updater to download.  The updater relates to TurboTax and not to the Operating System.

View solution in original post

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