turbotax fails

[nminodob]

Cant access my last years tax return from turbotax. the file is on my pc but has an extension that only opens with turbotax, crashes when I try it. Why on earth would I ever have turbotax do my taxes again

[DavidD66]

It sounds like you are looking for a pdf copy of your tax return but can only locate the tax data file.  If you prepared your return using TurboTax Online, you can print/download a copy of your returns as follows:

1. Sign in to your TurboTax account
2. Select Continue on the screen with  your prior-year summary.  Be sure you're using the same TurboTax account (user ID) that you used to prepare your returns.
3. On the screen with product and pricing, scroll down and select Your tax returns & documents.
4. Select the year you want, then select Download/print return (PDF).

• If the year you're looking for isn't there, it might be in a different account. Go here to find all of your accounts. One of them should have the return you're looking for.

If you used the desktop software to prepare your return and did not save a pdf copy you will have to use the program to print a copy.