turbotax error

[JREDWOLF]

1.  turbotax allowed me to make a stupid error that cost me money.  In entering social security income data I mistakenly checked boxes saying that I lived all year outside the country.  That was false and was inconsistent with other information in the same set of returns, including my state return.  TTax should have alerted me to this BIG RED FLAG

2. It is just ridiculous that TTax basically requires customers to talk on the phone, and it is using AI chatbots that are quite stupid and unresponsive.  It's an embarassment for such a major technology-driven firm.

[Bsch4477]

From your post it would appear that you made an error. 

[JREDWOLF]

well duh, that is exactly what I said.  but my error was inconsistent with other information in my return and should have been flagged to me.  A better product would identify those kinds of inconsistencies. 

[xmasbaby0]

USER ERROR WITH SOCIAL SECURITY ENTRY

We have seen a lot of people who made a user error with the entry of their SSA1099.   The screen right after you enter the SSA1099 asks you if you lived in certain foreign countries in 2025.   If you skipped past that screen or answered incorrectly, your Social Security was not taxed correctly.   Look at your Form 1040 and see if line 6b was left blank or has a zero due to that mistake.  The IRS is catching those mistakes and correcting them by reducing your refund or increasing your tax due.   It is really so important to read every screen slowly and carefully from top to bottom as you prepare your tax return to avoid errors.