1. turbotax allowed me to make a stupid error that cost me money. In entering social security income data I mistakenly checked boxes saying that I lived all year outside the country. That was false and was inconsistent with other information in the same set of returns, including my state return. TTax should have alerted me to this BIG RED FLAG
2. It is just ridiculous that TTax basically requires customers to talk on the phone, and it is using AI chatbots that are quite stupid and unresponsive. It's an embarassment for such a major technology-driven firm.