Solved: TurboTax Business 2020 will not allow me to comple...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
Jimbob2020
Level 2

TurboTax Business 2020 will not allow me to complete purchase of state purchase

When I go to start completion of State, it takes me to "Let's Complete Your Purchase Online"...ok I select continue and it usually hangs up.  Sometimes I get to the next screen where I select my state for purchase, but then the buttons don't work.  

1 Best answer

Accepted Solutions
Jimbob2020
Level 2

TurboTax Business 2020 will not allow me to complete purchase of state purchase

Solved.  Go into Microsoft display settings and reduce the Display Resolution.  You should then have the purchase buttons.  I had this same problem with 2020 Deluxe.   Maybe newer laptops with Windows 10 have this problem.  Turbotax should update their codes...or something.  Make sure to revert your resolution back to original after the purchase is complete. 

View solution in original post

1 Reply
Jimbob2020
Level 2

TurboTax Business 2020 will not allow me to complete purchase of state purchase

Solved.  Go into Microsoft display settings and reduce the Display Resolution.  You should then have the purchase buttons.  I had this same problem with 2020 Deluxe.   Maybe newer laptops with Windows 10 have this problem.  Turbotax should update their codes...or something.  Make sure to revert your resolution back to original after the purchase is complete. 

View solution in original post

Dynamic AdsDynamic Ads
v
Privacy Settings