Turbotax asks me if I wish to 'Upgrade to Premier' or 'Continue with Deluxe'. When I click on 'Continue with Deluxe' Turbotax responds with the spinning wheel forever?

bmisfeldt2 · ‎March 28, 2021

How can I continue with Deluxe without paying extra to upgrade to Premier?

CarissaM · ‎March 28, 2021

Please clear the cookies and cache on your web browser, and then log back into Turbo Tax and try again.

If you are still encountering the same issue, please click here to contact customer support.

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bmisfeldt2 · ‎March 31, 2021

I am using the desktop/downloaded version of TuroTax and has nothing to do with a web browser. This suggestion of clearing the cache on my web browser was not helpful.

AshleyLO · ‎April 1, 2021

Have you checked to ensure there aren't any updates that need to be installed? If you are still facing this issue, please reach out to our live representatives for assistance: Contact TurboTax

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Turbotax asks me if I wish to 'Upgrade to Premier' or 'Continue with Deluxe'. When I click on 'Continue with Deluxe' Turbotax responds with the spinning wheel forever?