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3 replies

Level 14
January 24, 2020

If you are using TurboTax online version, I suggest you clear your cache then log back into the program.

 

To clear cache, click here 

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Level 2
January 24, 2020

How do I delete my information and start over?

Level 15
January 24, 2020

@Christinahiott

 

You can clear and start over if you have not paid or registered your account.

 

Please follow the instructions in this TurboTax Help topic.

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