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marielp11
New Member

Turbotax acount

Why does every time I try to edit or check my tax return information the website logs me out ??? Any solutions 

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3 Replies
LinaJ2020
Expert Alumni

Turbotax acount

If you are using TurboTax online version, I suggest you clear your cache then log back into the program.

 

To clear cache, click here 

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

Turbotax acount

How do I delete my information and start over?

MinhT1
Employee Tax Expert

Turbotax acount

@Christinahiott

 

You can clear and start over if you have not paid or registered your account.

 

Please follow the instructions in this TurboTax Help topic.

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