TurboTax account

[briandsmith]

Does anyone else have the problem of getting into their account? Last year I asked several questions of the community and got very good answers. I noted my username and password but this year it would not work! I eventually got locked out and to unlock it has been the most painful process ever! I am close to saying I will get a different application (I have already purchased this year's version).

There is no way of talking to a real person and the various help screens do not cut it!

[MichelleLO]

Have you tried to utilize the account recovery request to assist with getting back into your account? If not, please see this help article: Account Recovery Request for your TurboTax Account

If that doesn't work, please reach back out to Customer Support. Customer Support is open daily from 5:00 AM to 5:00 PM Pacific Time.

What is the TurboTax phone number?

[Critter-3]

Are you using the ONLINE or Downloaded version ?

[briandsmith]

The DVD version, always purchased from Costco.

[Critter-3]

Then why are you trying to log in to the Online system ?   When you use the downloaded version you open the program on your desktop.  

[briandsmith]

I'm not sure I can answer your question! Last year I had some questions and the only way I could find was to join the community. The answers I got were very helpful. I am only trying to repeat that process now!

I have done my taxes using this program since its inception. I've always registered but don't really know if I have an account! When I try using the method which uses my name, phone and SSN, it always finds no matches.

All I really want to do is be able to ask a question when I have one.

[VolvoGirl]

Well you are here now.  Ask your questions.

[briandsmith]

My questions now will occur when I do my return. However, I am interested in finding out more of the feature you offer for an expert to do my taxes for me, since it is a little more complicated this year. I do not want to sign up for it til I have discussed it with someone first.

If your comment is pertinent to the fact I have been able to have this dialogue, I am far from confident I can get back here! The only way I can see is to have had someone like you to reply to a question. Then I was able to open the app, go to the help center and your reply shows up as a little number at the top of the screen. When I tried to reply to an answer which showed up on my email, I had to sign in first and still it would not take my credentials! I eventually got a cade & when I put it in it took me to a page that has expired!

[Critter-3]

Please follow this link for additional information-  go here and scroll down ... do not log in first ...

TurboTax® Live - Get Tax Expert Help & Review

[Critter-3]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991