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Level 2
January 14, 2025
Question

TurboTax 2024

  • January 14, 2025
  • 4 replies
  • 29 views

 I just ordered TurboTax2024 from Amazon.  I cannot get to the activation page. All I get is an error message when I try to open TT that tells me there was an error and TurboTax needs to close. I have tried every type of troubleshooting recommended and it doesn't say TT 2024 is not compatible.  Now what?  I can’t find any type of help from Intuit or TurboTax.  I purchased TurboTax Deluxe and have used TT products for years.

    4 replies

    CatinaT1
    Level 15
    January 14, 2025

    See if any of these steps are helpful.

     

    Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues.

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    Level 2
    January 14, 2025

    I've already been there and tried all of that and the some other things. That's why I'm here seeking help? I'm not the only person with this exact same issue. It's not my PC.

    CatinaT1
    Level 15
    January 14, 2025

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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